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20

Mar

2020

Coronavirus (COVID-19) update

News

Dear Customer

In light of the challenging situation in relation to coronavirus (COVID-19), I would like to reassure you that the health, safety and welfare of our employees, customers and the communities in which we operate are a priority for the business. Wynnstay are well prepared and have a strong infrastructure to support our employees and customers at this challenging time.

Wynnstay as a business continues to remain open, ensuring that we continue to manufacture and deliver our wide range of products, in the normal manner to support your needs. In addition to our delivery service, our products and supplies, including various disinfectants for farm and household, continue to be available at our Depots.

Our digital capabilities remain prominent in terms of online sales and resources, and can be accessed via:

www.wynnstayonline.co.uk

www.wynnstayagriculture.co.uk

Our employees are following Government guidelines on how to assess and minimise the risk posed by COVID-19. Delivery drivers are clear of the guidelines and hygiene policies, and have been issued with the appropriate biosecurity equipment for carrying out deliveries to farm. We are adapting protocols as and when these guidelines change.

We will continue to provide the full professional support that you expect. However, in order to reduce risk, we have instructed our on farm sales personnel to strictly only visit farms where they have made a pre-arranged appointment and that the customer has confirmed that they are happy for the appointment to go ahead. The meeting should be conducted in the open air.

 If a close family member, or an individual who is employed at the farm has contracted or has the symptoms of COVID-19, we respectfully ask you to inform us prior to a delivery or appointment.

As there is potential for disruption ahead, we would like to encourage customers to use electronic payment methods where possible rather than cheques. Our bank details can be found at the bottom of your Invoice/ Statement. Please quote your Wynnstay account number as the reference.

On a personal note we, of course, wish you and your families keep safe and well, and please be rest assured of our commitment to providing you with the best possible service through these very challenging times.

Gareth Wynn-Davies

CEO