Click & Collect - from over 50 stores
Free Delivery - on orders over £250(T&C's Apply)
Trade Accounts - pay monthly credit terms

Customer Account FAQs

What are the benefits of having a Wynnstay Account? 

There are many benefits to having a Wynnstay account. 

  • Pay monthly credit terms
  • Option to order now pay later
  • Easy invoice management
    Options to pay by Direct Debit, via phone and online.
  • Viewing your invoice, statements and orders online
  • Order products online and pay on card or on account
  • Invites to exclusive events and webinars
  • Access to expert advice through our depots, specialist teams, on-farm representatives and trading desk. 

How can I set up an account? 

You can apply for a trade account through our website, click here to begin your application. 
Alternatively, you can email accounts@wynnstay.co.uk or call 01691 223110 to request an application form. 

I do not own a business; can I still apply for an account? 

Our accounts are open to businesses only. You can click here to apply. 

I have a Wynnstay account, but how do I access it online? 

If you have a Wynnstay account and would like to access your account through our website, you will need to request log in access, click here to submit your request 

I have forgotten my password to access my Wynnstay account online? 

If you have forgotten your password, click here and follow the step-by-step process to reset your password. 

There is an issue with one of my invoices and it needs changing

If you have any queries or changes to make to your statements and invoices, please contact our accounts team at accounts@wynnstay.co.uk.

Can I add multiple users to my account? 

You can add multiple users to your account, to do this you must first log in to your account.

  1. Once logged in, you will see a button below your details which says ‘Manage Users’ 
  2. You will then be directed to the ‘Manage Users’ page 
  3. Add new user 
  4. Save and the new user will receive an email to set up their access.

Please note: When adding a user to your account please consider this carefully, Wynnstay does not accept responsibility for the management of users on customer accounts. 
 

How do I buy online? 

You must be logged in to your account in order to access this feature, click here to log in. 

Once logged in, use to menu to navigate our website, here you will find our product ranges, click on the product you would like to order and ‘add to basket’, then proceed to checkout once you are ready to do so. 

I have ordered online and would like to return my order. 

Click & Collect orders can be returned to the store from where they were collected either by drop off or via post.  

If you have received your order via courier, please follow the instructions on your return label, if you wish to return your order, please call 01691 223110 or email us at online@wynnstay.co.uk. 

I’ve made a mistake with my order; how can I change it?

If this is an order designated for click and collect, please contact your designated store as quickly as you can so that we can rectify the error and make sure we prepare the correct order for you. If this is an order which is being delivered directly to you, please contact online@wynnstay.co.uk. 

What is a product review? 

Feedback gives us the chance to improve our product range. You can leave feedback on the product page or alternatively if you can email marketing@wynnstay.co.uk. 

I've had an email about my account, but the link isn't working

Check that the email isn't in your junk or spam folder as this will prevent the link from opening, simply move the email to your inbox to access the link.

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